Refund/Returns Policy

Policies

As our gifts are all handmade and personalised, we are unable to offer returns or exchanges of items.

We also cannot guarantee partial or full refunds of items - depending on circumstance.

If you experience any troubles with your item or order, please contact us directly via email at timelessgifts.enquiries@gmail.com and we will work together to find a solution.

We always want to provide high quality products to our community and value your continuous feedback to help grow our business.

Thank you for your support and understanding.